Shipping policy
Effective Date: January 1, 2025
Welcome to Grace & Mason! This Shipping Policy explains how we handle the shipment of orders placed through our website [gracenmason.com]. By placing an order, you agree to the terms below.
1. Processing Time
Orders are typically processed within 1–3 business days after payment is received.
Processing times may be extended during periods of high demand, sales, or holidays. We will notify you if there are significant delays.
2. Shipping Rates & Delivery Estimates
Shipping rates and estimated delivery times are shown at checkout.
We offer standard shipping and, where available, expedited options.
Delivery estimates are approximate and not guaranteed.
3. Shipping Locations
We currently ship to most countries worldwide. Certain destinations may have restrictions.
If we are unable to ship to your location, you will be notified at checkout or via email.
4. Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking information (if available).
You can track your shipment on the carrier’s website using the tracking number provided.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country.
These charges are the customer’s responsibility and are not included in the purchase price or shipping fees.
Grace & Mason is not responsible for delays caused by customs.
6. Address Accuracy
Please ensure your shipping address is complete and accurate.
We are not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
If a package is returned due to an incorrect address, we can reship it at your expense.
7. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us as soon as possible at info@gracenmason.com.
We will work with the carrier to investigate and, where possible, provide an appropriate resolution.
Grace & Mason is not responsible for packages once the carrier marks them as Delivered.
8. Delivery Issues
Delays caused by carriers, weather, customs, or unforeseen circumstances are outside our control.
We appreciate your understanding and patience in such cases.
9. Changes to This Policy
We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our Site after changes signifies acceptance of the updated policy.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us:
✉️ Email: info@gracenmason.com