Return & Refund policy

Effective Date: January 1, 2025

Thank you for shopping with Grace & Mason! We want you to love your purchase. Please read our Returns & Refunds Policy carefully before placing an order.

1. Eligibility for Returns

• Returns are accepted within 30 days of delivery.

• Items must be unused, unwashed, and in their original condition and packaging.

• Final-sale items and gift cards are not eligible for return.

2. How to Start a Return

• Email info@gracenmason.com with your order number and the reason for the return.

• We’ll provide return instructions and the return address.

• Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

3. Refunds

• Once we receive and inspect your return, we’ll notify you if your refund is approved or denied.

• Approved refunds are issued to your original payment method within 5–10 business days.

• Original shipping fees are non-refundable.

4. Exchanges

• We currently do not offer direct exchanges.

• If you want a different item, please return the original for a refund and place a new order.

5. Damaged, Defective, or Incorrect Items

• If you receive a defective, damaged, or incorrect item, email info@gracenmason.com within 7 days of delivery.

• Include your order number and clear photos of the issue.

• We will cover return shipping for verified defective or incorrect items and will send a replacement or issue a full refund.

6. Non-Returnable Items

• Final-sale items

• Gift cards

• Items marked non-returnable on the product page

7. Questions?

If you have any questions about our Returns & Refunds Policy, please contact us:
✉️ Email: info@gracenmason.com